Ola! Hostel Manila — Privacy Policy
At Ola! Hostel Manila, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you book a room, stay at our property, or use our amenities (including SaSa Café, OLaundry, and the Ola RoofDeck Restaurant).
1. Information We Collect
To process your reservation and ensure a safe, smooth stay, we may collect the following personal information:
-
Contact Information: Full name, email address, phone number, and residential address.
-
Identification Details: Government-issued ID or passport details, nationality, date of birth, and gender (required for local guest registration and room assignment, such as all-female dorms).
-
Booking & Financial Data: Arrival/departure dates, payment card details, and transaction history.
-
Security & On-Site Data: CCTV footage captured in public/common areas (e.g., lobby, hallways, RoofDeck, and ground floor facilities) for safety and security purposes.
2. How We Use Your Information
We collect and use your data strictly for legitimate operational purposes, including:
-
Processing room bookings, check-ins, and payment transactions.
-
Verifying guest identity for security and safety compliance.
-
Communicating important updates regarding your reservation or stay.
-
Improving our services, guest experiences, and hostel facilities.
-
Complying with local laws, health protocols, and government regulations in the Philippines.
3. Data Sharing & Disclosure
We value your trust and do not sell, rent, or trade your personal data to third parties. We may only share your information under the following limited circumstances:
-
Service Providers: Trusted third-party vendors who assist us in operating our booking engines, payment processing, or IT systems (subject to strict confidentiality agreements).
-
Legal Requirements: When required by law, court orders, or requests from official Philippine government authorities (e.g., Department of Tourism, local law enforcement).
4. Data Storage & Security
-
We implement appropriate physical, technical, and organizational security measures to protect your personal information against unauthorized access, loss, or misuse.
-
Physical guest logs and digital records are stored securely and retained only for as long as necessary to fulfill legal, accounting, or operational requirements.
5. Your Data Privacy Rights
In accordance with the Philippine Data Privacy Act of 2012 (R.A. 10173), you have the right to:
-
Access, review, or request a copy of the personal data we hold about you.
-
Request corrections or updates to any inaccurate information.
-
Request the deletion or removal of your data, subject to applicable legal obligations.
6. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our Data Protection team at:
-
Ola! Hostel Manila
-
Location: P Ocampo St, Cor Enrique St, Malate, Manila, 1009 Metro Manila, Philippines
-
Email: olahostelmanila@gmail.com
-
Phone: 09171554358
